FAQs
What types of products do you offer?
We offer a curated selection of innovative pet care and home wellness products. Our range includes portable air humidifiers and automatic paw cleaners, designed to enhance your living environment and maintain cleanliness for your pets.
How do your products improve pet care?
Our products are engineered with features such as USB power supply and efficient cleaning mechanisms. These innovations ensure convenience and effectiveness, contributing to a healthier atmosphere for both pets and their owners.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.
How can I contact customer support?
You can reach our customer support team via email at mypawtech123@gmail.com. We are available to assist you with any inquiries or issues regarding your order.
Do you offer international shipping?
Yes, we provide international shipping options. Please check the shipping details at checkout for specific information regarding your location and any associated fees.
What should I do if my item arrives damaged?
Inspect your order upon reception. If the item is defective or damaged, contact us immediately at mypawtech123@gmail.com so we can evaluate the issue and provide a resolution.
Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. Please contact us if you have questions about a specific product.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.